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Frequently Asked Questions

Is Online Pharmacy a pharmacy?

No, we are a pharmacy intermediary. We allow secure transactions between our customers and fully licensed pharmacies.

Is it safe to purchase medications online?

Yes. We provide medications, both branded and generic, from the world's biggest pharmaceutical companies and wholesalers. Your privacy and security are important to us and will not be compromised. Online Pharmacy utilizes industry-standard security measures to make the order process and the transaction.

What are your operating hours?

You can send your requests 24 hours a day. Since we do not ship orders during the weekend, orders that will arrive on Friday after 4 p.m. will be processed on Monday. Our sales assistants are available Sunday to Friday, from 9AM to 6PM, EST.

What happens if I don't receive my order?

In the rare cases when shipment fails to arrive, we will reship your order free of charge or refund our order.

How can I know if my order has shipped?

You can use your email and password (sent to you via email once your order is accepted) to enter our order tracking system. To check the status of your order click here.

Will the packaging be discrete?

Yes, only the shipping address and the return address appear on the package.

How does the online consultation work?

Online Pharmacy follows a detailed procedure before granting a prescription. The online diagnostic assessment used by physicians to diagnose patients is far more thorough than any list of questions a doctor asks a patient during a routine visit.

All prescriptions are dispensed only by physicians who are fully licensed by the appropriate authorities in their state of residence. These doctors go beyond regulatory requirements, by examining each patient file for a broad range of related medical issues, such as anxiety and depression.

What happens when I submit my order?

Your order is dispatched through our order system to a licensed physician who will review the information you have submitted and approve or decline your request.

When your order is approved, the physician will then write your prescription and our ordering system will ensure that it is sent to the pharmacy where it will be filled and shipped.

Why can't I find the item I need?

If you can't find the item you're looking for using or search option, please contact our sales assistants who will gladly find it for you.